1.General and Contact Information:
KitchenTime AB - SE556826-1357
753 20 Uppsala.
1.1 Purchase agreement
The depiction of products and prices are not a binding offer but a non-binding online catalogue. The information on the homepage is subject to change by us and may be changed without notice.
You can place your order on our homepage by adding your products of choice into the shopping cart. During the checkout process you will be asked to fill in information, which you will be able to change until you click the “Place order” button on the checkout page. By ordering on our homepage and confirming by clicking the “Place order” button, your order is an offer to us to buy the goods you have ordered on the site.
We will acknowledge your order by sending you an automatically generated confirmation Email, which will contain information on the products ordered, prices, shipping specifications, as well as the information filled in by you in the ordering process. Please read through this E-mail carefully, making sure that all information is correct. Should an error have occurred, please contact our customer service immediately to make the necessary amendments to your order. To contact our customer service, please pleas use this form.
1.2.Refusal of transaction
To be eligible to purchase products from us on this website and form a contract, you must:
- Be at least eighteen years of age
- Register using your real name, phone number, e-mail address and payment details
- Use a valid credit/debit card that is acceptable to our bank partner or an alternative accepted payment method
We cannot accept your order if any of the following occurs:
- If your payment is not accepted by out applicable payment partner Klarna.
- If we are unable to deliver for reasons out of our control – for instance, if a product has been discontinued by our supplier.
2. Return policy/Right to cancel
If you are not completely satisfied with your products you can return them to us. This means that you have the possibility to cancel your contract within 30 days, without providing us with a reason.
The cancellation period will expire after 30 days from the day on which you or a third party, other than the carrier, has acquired physical possession of the last good.
To exercise the right to cancel, you must inform us. Register your request here.
If you use your right to return a product, the direct cost of returning the goods will be paid by you.
Please make sure to pack the returned goods well, in order to avoid transportation damage. If you have handled the goods beyond what is necessary to determine the nature, characteristics and functioning of the goods, we may make a deduction from the refund to compensate for the loss in value of the goods
You need to send back the goods without delay and in any event no later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
The right to cancel does not apply to the following kind of contract:
- Contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalized.
- Orders made by companies/corporate customers.
Upon approved return, the return freight / shipping cost will be deducted from your refund. You will get your refund back to the account you have used in the ordering process within 14 days of receiving your return.
To make a return, please submit our return form, which you will find in this link
A digital shipping note is created which you print and simply submit to your nearest UPS representative. Remember to have with you your order number and the email address you entered on the order, as this is mandatory information needed to register your return
Note that the return cost for the package is 6 GBP / 7 EUR.
As a customer you have the responsibility for the return costs. It is therefore important that you note the package ID on the package that you send to us and ask for a receipt when you leave it with your UPS agent.
You can always cancel your order before the shipment has been dispatched from our warehouse. When cancelling an order you must contact our Customer Service using this form.
When sending us a message about a cancellation make sure you use the description "Order - Cancellation" as type of case. Always remember to include your order number when making a cancellation.
Some restrictions may apply, see below. If your order is already dispatched from our warehouse, you have the right to send it back according to our return policy.
If you have any questions regarding returns, please contact us.
2.1 Cancellation by us
We reserve the right to cancel the contract between us, if one of the following scenarios occurs:
- If we have insufficient stock and cannot re-order a product for delivery. For instance, when a product has been discontinued by the supplier.
- Insufficient information was provided for us to deliver the goods
- False information was provided by you in the ordering process
The prices shown on the homepage at the time of the order are the ones that apply.
3.1.Prices for residents in the European Union
All prices at KitchenTime are gross prices including VAT (Value Added Tax), which is clearly shown on the invoice.
Applicable local VAT is added for the following countries:
The total price includes the price for the products and shipping fees, where applicable. The total price is visible on the check-out page before confirming the order, as soon as you have chosen your country of destination.
KitchenTime AB offers payment through: Klarna
5.Ways of delivery and Availability
We offer different delivery options, depending on the country of destination. For a full list of delivery options and costs, please refer to our Shipping Information.
KitchenTime AB uses different suppliers when delivering products, depending on the destination and the type of product. When ordering a product from KitchenTime AB, you will be informed as to which delivery options are available to you. Though the expected time of delivery varies between different products, you will find the expected time of delivery on the checkout page. If you have ordered several products and the time of delivery varies between the different products, we will, under certain circumstances, split the order and send a partial delivery of your order as soon as possible. The cost of the partial delivery will in this case be paid by KitchenTime AB . As soon as your order has been shipped from our warehouse, we will send a shipping confirmation by e-mail.
We cannot guarantee permanent availability of all products on the site, meaning that all orders are subject to availability. If a particular product from your order has been discontinued, we will contact you by Email informing you on this matter as well as informing you on how to modify your order.
5.1. Force Majeure
Our aim is to deliver your order to you at the soonest possible date. However, in case of unforeseen circumstances beyond our reasonable control (this includes adverse weather conditions, war, technical breakdowns, strikes, acts or restraints of government, in each case to the extent beyond our reasonable control) we may not be able to deliver the goods in the promised time frame. If the failure to deliver the goods is wholly or partly caused by these circumstances, we will not be liable for the delay. We will of course do everything we can in order to make sure that your delivery is delivered at the soonest possible date.
5.2. We deliver to following countries
We deliver to: The Netherlands.
5.3. Transport liability
KitchenTime AB is responsible if the shipment is damaged or lost during transportation to the customer.
We strongly recommend using a trackable and insured shipping service if a product is returned. It is not obligatory, but we recommend using the original packaging or similar to avoid damage when returning a product to us.
If shipments with obvious damages are delivered, you are obliged to make a complaint to the transportation company immediately and to refuse the acceptance of the shipment . Please also contact our customer service within 4 work days , so that KitchenTime AB is able to protect its right to satisfy claims against the transportation company.
Hidden damages are to be reported to KitchenTime AB immediately after your notice, though no later than four days after receiving the shipment. Our customer service representative will then inform you of how to proceed with the complaint.
5.4. Undelivered package
In most countries our shipping partner will make at least two attempts at delivery before sending the parcel as a return to us. In some cases the shipment will even be stored at a service point for up to seven days to allow the customer to pick up the parcel. In this case you will be notified by the applicable shipping company. However, if the carrier was unable to deliver the package to the recipient and the parcel is returned to us, KitchenTime AB has the right to charge you with the amount of 20€ inc VAT for the return and handling costs.
Please contact our customer service here if any problems have occurred with your order or shipment. This includes problems such as transportation damage, defective products, or in any other way incorrect orders. If the parcel arrives in bad condition and the products inside are missing or damaged, you will also need to make a complaint to the delivering company, or the applicable local delivery service, directly after discovering the problem.
Please note that we always need photographic evidence of the parcel and the damaged items sent to us through our contact form in order to handle your complaint.
As soon as we have handled your complaint we will contact you with further instructions.
7. Alternative/Online Dispute Resolution
The European Commission has launched an online platform that will allow consumers and traders to settle disputes through an Alternative or Online Dispute Resolution (ADR/ODR). This platform will aid in settling disputes out of court in order to resolve disputes in a less expensive, easier and faster manner. The ODR is operational as of 9 January 2016 and is accessible to consumers and traders under: http://ec.europa.eu/odr
The conditions in this contract shall be governed by and constructed to comply with the EU E-commerce Directive.
We may change and update these Terms and Conditions at any time without prior notice. For each order, the Terms and Conditions put forth on this site at the time of the order are the ones that apply.
9.Handling of Information
Last updated: 31/01/20